Hotel Jansen is a new Short Stay hotel in Amsterdam. We offer great and affordable accommodation for students, graduates, interns & young professionals from all over the world. Hotel Jansen is a place you can call home. You can also find us online.
Nicht für Haustiere geeignet
Keine Partys oder Veranstaltungen
Nicht sicher oder ungeeignet für Kinder (0–12 Jahre)
Check-in von 15:00 bis 21:00
Check-out bis 11:00
Genauigkeit der Angaben
the worst experience in my travel,when I came to the hotel,no person told me where to live,I called the phone many times,but received no response. The money is unredundble,so I have to find a guest help me find another staff,he opened the door of one house but did not gave me the…
Antwort von Geraldine:
It's a shame how things sometimes go and how a stay is perceived. Where we can possibly improve the experience we will and when we are to blame we are the first to admit it. However, in this case Lei's reaction is not fair. First of all Lei arrived after opening hours, so our night guard had to let her in. In itself that's not a problem (we're easy going), but Lei came with three people whilst the room only had a double bed (she was well aware of that after explicitly calling us about it before she arrived). The only solution was to give her another room for the third person, considering the time of day. We find it a bit strange that Lei expected this room to be free of charge: when you book a double room and you come with three people it's not strange that it doesn't fit? We tried to find a solution that was obviously not appreciated. Next time we'll be more explicit. We're sorry Lei about how you perceived it, but please be welcome next time.
Hi, I am Geraldine and I look after the bookings and guest relations for Hotel Jansen. Reach out and say hello, challenge us with your thoughts and ideas or simply ask a question.
Antwortzeit: innerhalb einer Stunde
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