The Villa has 5 bedrooms, 4 full bathrooms and modern open floor plan. It is located right above the Sunset Strip, with mountain and city views.
We have another property 1 block away which is 3 bedrooms and holds up to 10 people .
Der Check-in ist jederzeit nach 15:00
Check-out bis 11:00
Genauigkeit der Angaben
The place was filthy beyond words! The appliances and all the cookware were horribly dirty. Impossible to use or even attempt to clean. Bedsheets were threadbare. The walls were caved in many areas and the whole place was definitely in need of a clean up AND a paint job! To top …
Antwort von Michael:
At check-in the Guests demanded to park inside the garage and made the request to our cleaning staff who was there at the time. The staff explained that parking is in front of the gate, which is clearly disclosed on the properly profile. The Guests did not accept this and told the crew that in such case, they would stay at a location closer to relatives in the area. They called Airbnb and listed the items described in their complaint. Airbnb called us, and we were back at the property, with the cleaning crew, within two hours of the check-in. We found that the Guests were already gone, all Air Conditioning units were in perfect condition (there are two independent AC units, one for the upper floor and one for the lower floor, in addition to two smaller units, one in the Master Bedroom and one in the Master Bathroom), and that the place was absolutely immaculate. Furthermore, Airbnb told us that the Guests had sent them photos, but would not allow Airbnb to share those photos with us. We manage many properties and attend to all issues we are made aware of, but were never given the opportunity to verify the accusations or rectify any situations. We have guests constantly checking in and out of the property from Airbnb and other websites, and we have never had such false or premeditated accusations; on the contrary, as anyone can see, we have many positive reviews.
I am a hotel and real estate investor and developer.
Antwortzeit: innerhalb eines Tages
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