My sincerest apologies for the mix up on the phone number. I cannot apologize enough for that error in transposing the number. I am glad you brought it to my attention and I have changed it on all communications. Luckily you were able to reach me and get the lock issue resolved. I did check the lock and it appears that after putting in the code, the tab must be used to pull the lock open. I have now purchased a digital lock to install so this issue will be avoided in the future.
In regard to not meeting you or being concerned that you had made it safely to the property - I did not call to see if you had made it as you had called me to tell me you had arrived. Since I have no way of knowing when a guest will arrive as I have self check in, I choose not to harass them with endless phone calls which can be disruptive to an otherwise peaceful vacation. I had sent a communication to you prior to your arrival stating that I do work. My current schedule is 4 12's and although I do get the occasion to meet guests, it isn't every time. As I stated to you, I did stop out after work and missed you. My sincerest apologies for that and I will make more of an effort in the future to meet all of my guests as I realize that it is important. I don't know why the home was difficult to find as my communication to you tells you exactly where and what corner the home is on. GPS maps may not always be the most reliable and that's why I send a communication two weeks prior to a guests arrival. The attached is a from that communication:
"The cabin is located in the heart of Hatfield on the left corner of Cardinal and Martin Lanes, at NXXX CXXXX Lane, Merrillan, WI. Check in is 2:00 pm or later and check out is by 11:00 am.
I offer self check in and check out, however I will stop at some point to meet you, but my rule of thumb is to provide my guests with a private stay. If you need me, I will be there, but my interaction with guests is limited to guest needs and I give them a wide berth of privacy."
I will certainly take to heart your recommendations and make important changes in the way I manage my guests and greeting each of them. I have contacted the cleaning company regarding the towels and pet hair. I am now using another company as I too feel it could have been better.
Thank you for your valued input and I will challenge myself to ensure these issues never arise in the future. My best to you and yours.