This guest has no previous reviews by Airbnb hosts, so I assume that he is a new user, and this inexperience explains his critical and largely inaccurate review. Nonetheless, his review requires a firm response to correct the record. Of the more than 20 airbnb guest reviews of this unit, none other has given it a 3 star rating, and 95% of the reviews show a 5 star rating. I accepted Lance and his family as an exception to my published house rules against children under 2 years of age, after instructing him to read carefully my detailed Airbnb description of the accommodations, informing him that the "nest" was equipped with wall to wall carpeting and giving him a choice of either the nest or the downstairs guest room that has Australian cypress hardwood flooring. I informed the family again upon arrival that they had a choice of either of the two guest rooms because the lower level was not reserved during their specified two night visit. They chose the nest, but I also gave permission to their 8 year old daughter to watch movies and search for secret compartments in my antique desk located in the lower level suite. My airbnb post includes plentiful photos of both interior and exterior views of the upstairs, the downstairs of the woodland cottage, and the Mini-Mountain property as a whole. I personally love the shared kitchen, bath and dining room areas with their beautiful clear pine custom cabinetry built by my longtime employee, the plentiful and variable lighting, the fully equipped kitchen with range, dishwasher, a wide variety of small appliances, pots and pans and other kitchen tools, beautiful vintage china etc. The interior wood liner of both the kitchen and full bath are painted an attractive barn red, the tub/shower is fiberglass, and the central kitchen window features a collection of vintage glass. The ceramic floor of the kitchen and bath is ceramic and was cleaned with a clorox solution prior to guest check in. It is possible that the grey grout was misleading, but it was definitely clean and hygienic. A review of my Airbnb communication stream with this guest confirms that I informed him that a tree had fallen on the elevated deck during a recent wind storm and that it was still in repair mode. I greeted his family upon arrival and introduced them to the facilities, showing them the elevated deck, both the exterior private entrance and the interior stairway through my Etsy shop office area, specifying that the Etsy office area is not included in the guest room area. I do not understand how the guest determined that the carpet underneath the bed was "filthy", in that the bed in the "nest" is a platform bed and the carpet underneath it is invisible unless the heavy queen size mattress is removed. There are privacy curtains on the upstairs window wall that opens to the elevated deck. The only window that does not have a privacy curtain in this unit is a small dormer window with geranium filled window box that does not allow visibility from the ground level. Downstairs there are privacy curtains or blinds on the guest room entry door and all windows except for tiny rear windows on the rear of the cottage under the deck. There is a privacy curtain on the bathroom window but to maximize view scapes none of the windows in the other shared spaces is covered. It appears that this guest does not take into consideration that these accommodations are exceptionally private, located on 10+ privately owned forested acres and backs to a 2000 ac regional park and 500 ac lake, that none of the structures is visible from the public road or from any other property, and that the host is sharing spaces within her home with Airbnb guests. The downstairs entry door is not locked because it opens to shared spaces, including the laundry area. However, the interior and exterior doors to the "nest" and the interior door to the downstairs guest room are all equipped with key locks. I informed the guests that there were several non-functional lights. I have a personal preference to provide maximum environmental control and consequently provide more light sources than anyone can possibly need, and most switches are equipped with dimmers. These guests were here only for two nights and at no time during their visit did they communicate to me any of these concerns, quite the contrary. Their review has been a real disappointment to me and will undoubtedly cause us to lose our Superhost status of which we have been so very proud. I urge Lance to read carefully the detailed host descriptions prior to submitting any airbnb reservation request. As a host and co-host over a period of ten years and of 11 guest rooms, I have dedicated time, money, energy and heart to this activity. My guests have come from more than 14 different countries.