Jane made a reservation through Airbnb months before her arrival for a two bedroom house. The reservation was for 5 people, but at the last minute 3 people cancelled, therefore Jane did not need such large accommodation. Instead of negotiating a reduction, Jane arrived in an angry state, finding fault without even going into the house. Her comments were that the house was too expensive, pool was too small, it was too hot (the power in Corozal was off part of the day) but it was off for everyone. Instead of voicing her concerns and giving us a chance to work things out she stormed off to an Inn down the street. I was told that they had had a bad trip, so I felt that after a night's sleep these things could be resolved. However, the next day the tone continued, so there was no way of resolving their issues. As a Hotelier with 40 years experience, I usually get good results in speaking with guests, however there are some who have their own agenda and cannot be pleased. If Jane didn't have the address or had forgotten it, all she had to do was ask as she had been in communication with me throughout the day prior to their arrival. I had resent the address the day before just in case. Jane had been communicating with me all that day by email, so it's incomprehensible that she would leave Belize city without an address. It just doesn't make sense.