When I booked our 4 night stay at Casa Marina, I carefully checked reviews about the accommodation and host, Vincenzo. At that time they were good. My daughter and I had really looked forward to an amazing balcony view over the Bay of Naples, and Vesuvius. We knew the flat was small, but as we planned to be out most of the day, it was just what we wanted.
We had a phone number to let Vincenzo know when were going to arrive, and sent texts, and had brief replies. We were asked to meet outside a restaurant in Marina Grande.
In fact, we were met by David, and learnt that we had not been communicating by text with Vincenzo but with David. David explained that Vincenzo was in Rome, and we could not have Casa Marina, because it had been double booked. This came as a complete shock to us and we felt somewhat ambushed. It was particularly disappointing that Vincenzo wasn't open with us about the problem that had arisen in advance. We had no choice but to accept an alternative flat, which David described as an upgrade, with sun terrace and wi-fi.
We were escorted to this flat, which was obviously being lived in by a lady, who was still hurriedly emptying her fridge, tying up wardrobe doors where her clothes were stored, and making it ready.
It was more spacious than Casa Marina, but further from the water, and no view over Naples or Vesuvius. The flat was unfinished (there were exposed wires from the light fittings), and the wi-fi did not work, as David promised. Furthermore, there was no welcome package, and no information about places to see, restaurants, boats, buses etc. I see from a review from Linda in September that she had the same “double booked” welcome, and felt disappointed like us. At least she was offered a free meal as a way of apology.
The apartment was comfortable enough, but we felt ambushed by a sidekick friend of the absent host, and I would have much preferred to have the accommodation I booked. Very disappointing, and I feel some recompense should follow.