Antwort von Mike:
We are disappointed with Chakka's experience and understand that she may have different expectations. We'd like to address a few of the inconsistencies, inaccuracies, and "partial stories" that she raised.
1) The home is older (early 1900, true!) but it is also what many pet owners wanted, in our many pet-owner reservations. They wanted a home that wasn't pristine, since they knew their pets could scratch walls/floors, etc. As a result, there are marks of these Companions, but we haven't sacrificed functionality and comfort. We do, although, agree that changes are continually being made to improve it. For example, new artwork is on the walls. The front door handle was reinforced and tightened. A new fence covers the rear portion of the yard. More cooling is available in the summer (in addition to the three fans provided: one window, one standing, and one ceiling). And there is more to come!
2) The host does shovel the driveway, but we're also aware of the timing of multiple storms in a week, state of emergency requirements from the city, and the typical practice of plowing by local authorities. Prior to any snow event, I left printed material on the City responses to snow events and emailed with my plans and weather forecasts. I provided sand, salt, and shovels for use. I also warned (prior to the storm), that the driveway would not be shoveled for a few days, due to another snowfall occurring within a couple days and that the street would be the best option. It seems the tenant did not listen, or chose not to listen, to the multiple recommendations.
3) There is a real TV in the house. It is not a "monitor", but rather a "smart TV". Obviously, it's new to some people, but anyone who can use the (free) internet can use the TV. Alternatively, anyone who already subscribes to Netflix, Hulu, or various other streaming services can use the TV. We're also willing to offer a 30-day subscription for Hulu to someone who wants to try it here. We did not advertise cable television service, but we most certainly have a TV.
4) Any stay (long or short) does not need to supply their own basic amenities (shampoo, toilet paper, cleaning supplies, etc). We supplied all the items noted on AirBNB, but it seems Chakka expected something different than what was advertised anyway. We know that each person may have different needs, based on travel plans. We prefer to share anything possible with the tenant from our own home (upstairs). This is why we could offer Chakka to use our clothes iron, Swiffer, swiffer pads, cleaning supplies, broom, extra fan, etc. Depending on the time of year, whether someone has pets, or a traveler's needs, each can be provided on an as-need basis. We hate to see items stolen, misplaced, or thrown away by tenants, never to be used again by other travelers. Unfortunately, her stay also resulted in the tablecloth going missing, which is an example of this situation.
In general, we highly value communication, respect, and shared collaboration. Our experience is that passive-aggression is not a suitable method to discuss concerns. Instead, we hope that others will seek out places like ours for its local ownership, environmental stewardship, and community connections to live in New Haven and Westville.