Antwort von Frank:
Dear Eszter, its funny that you never wrote me an email during your stay and talked about your problems or asked about a new sponge for the kitchen. As you know our housekeeper lives nearby and would bring it as fast as possible to make our guests happy. We offer a well maintained place with lots of freedom for our guests and WIFI is working 24/7 for any email or even you could have called me. If you read the critics from our other guests who are all 5 star it seems to work quiet well.
By the way there are a lot of clean sponges and they are also brand new just beside the kitchen in the small room, sure you opened the door and looked into it, as everybody does it, to check out the house. Also you might have seen, that in this small room are stored many things a big house needs, not only sponges. These things on storage are all brand new. Like for instance: dozens of new bulbs for the lamps in case one is needed, towels for the kitchen (brand new), tanks for the water you can use to get fresh drinking water for free from the famous Theodora spring in the next village. There is also dishwashing liquid, wine glasses if one breaks and a new one is needed and sponges or wash-clothes. They are all brand new or at least washed and ironed by our cleaning lady. And many other things you can find there, like a first aid set, what is important in the country side more then an old sponge, someone just left beside the sink in the kitchen after cleaning.
You also tell me what needs to be improved in our house, like the stove or the sink, it sounds a bit as you are the owner of our house, but you are not. We decide what we like and what we change and our guests are all happy with it. Also our oven works very good. You can cook and bake and we do it as well as our guests do it. And the white ceramic sink in the kitchen is very big and deep - so you can wash green salad in it without producing a swimming pool in the kitchen. So this is our choice, whatever your choice is, it up to you.
Also this house is not our only property we rent out and we are not unexperienced to handle customers or clients. We run many places and we know how to treat our guests since many years and some write these and that. Normally we never act much, as we agree with them and also with there opinion and it also helps us to improve somethings. 99% of our guests are very happy and many are returning guests, so we think that is a very good sign.
In the hidden critic of airbnb what is not on public, you write to us, that you spent a good week in the end.... But why do you hide this from the official part? I think this is also important. You tell me also we do not have bath maths, yes we do not have, because we do not like them and they are full of germs one day. You write: "We did a shopping trip to Tesco and bought some necessities (and even little luxuries like garden torches, grilling skewers, sharp knife, etc.) to make ourselves comfortable." You know why we do not provide these things, may be you can imagine after seeing our house made half out of wood. It has a security reason, and we want to keep the house and not see it on fire. We got knives sharp enough, but not so sharp that kids of our guests (we get many kids in the house) can be harmed. We have a grilling skewer, you just did not find it and you just did not asked or wrote an email to us or called me or whatsoever to find out about the things you now miss so much in your critic but seemed to be no problem, while you have been here for a week. And then you write me that you rented out a house for decades as well and that might be a reason for all, you take your idea about your house into our house. But as I told you, its our property and not yours. And we all got our own mothers to listen.
There was also a funny part in your critic, I just want to mention it here: "It would be so nice to have some seating under the pergola with the vine growing on it. We kept moving the table in and out of the shade depending on the time of the day." Of course the table does not follow the sun or shadow automatically. And also here we do not want dozens of tables on our terrace. One big table made out of fine pine wood looks great and also there is a sun umbrella you can use. But of course our guests have the freedom to move the table on the terrace - this is not forbidden.
To the 4 bed rooms - we are not in a hotel where every bedroom has a private access to the bathroom. But we offer 2 bathrooms and 3 toilets. People who share a house do not share a house, while they want to meet for the first time. They are groups who know each other and our 4 bedrooms are all separate. Nobody needs to cross another persons bedroom while going to one of our bathrooms or toilet. There are two stairs in the house and many ways to reach a bathroom or toilet without having a problem with the other guests. There is a bathroom on the first level and a bathroom on the second level. There are three toilets. So what is the problem here. If you think one of the mattress is to thin, okay your taste. Other might think the mattress is not thin enough. Then you write that you need 10 minutes to the beach. It depends which way you go and on bike or car or walking. The beach is downhill 3 km away. So up to you to suggest how fast you will be there. We need 5 minutes and we are not speeding. I hope that you will have great holidays in the future with all you wishes you might have. Last not least I would suggest: Inaccurate critic of yours...
with all my best
Frank & Family