I'm so sorry you had a negative experience! The only hiccups regarding communication I can identify is when you sent several messages expecting immediate response prior to your stay, but I was in the movies and responded two hours later.
We will work to remedy the loose step you reference as soon as possible. When a concern was communicated about their being twigs in the yard, we had the gardener address within 24 hours. That said, I wish you would have communicated any additional concerns!
I will update the listing to make it clear that the yard is not fully enclosed, as that is a very good call out.