Thank you for your feedback Peta. Unfortunately, during peak season there isn’t much we can do about the Gold Coast traffic but we of course understand the frustration as no one likes traffic.
The host is a personal profile which Courtenay is myself, a reservations team member who personally manages the Airbnb enquiries and bookings so that’s the direct person you’re booking with. That is true that we have many self-contained apartments throughout the Gold Coast and that is shown on our description where we also say that you can find more apartments when you search Holiday Holiday online. The description also lets you know that the photos may vary as this is a generic ad to cover multiple apartments within this building. Housekeeping and the property manager of the apartment you stayed in have been made aware of the damages to the fabric underneath the bed and are working on repairs so thank you for notifying us, we really appreciate your assistance in maintaining our apartments. With Circle on Cavill the air conditioning is set up as split system throughout both buildings and as an individual owner or property manager we cannot change this, I am glad to know that our staff did provide you with fans though to assist with the Gold Coast weather. Once again we thank you for your feedback.