Dear Sammy, I'm very sorry but I have to mention that everything was clearly emphasized in the list of features on my listing - microwave, TV, parking and elevator wasn't mentioned at all. First thing that I mentioned in my reply after I got your request was that the apartment doesn't have an elevator and that it's on the 4th floor and asked if that will suit your needs, considering you introduced yourselves as seniors. Your reply was 'ok thanks' and later on you complained about the same thing when your group came. My friend who welcomed you carried all your suitcases and helped you during the checkout, I tried to contact you again but didn't get a response. I have to admit that I don't understand what 'sub standard bathroom' means, since it was recently renovated. It was also clearly visible on the pictures which amenities are in the apartment - they were clearly listed there, as well. I had lot of problems in the communication with you so I would suggest to improve your understanding of Airbnb and how can you find the apartment that will be a better fit. This is c/p of my feedback on your Airbnb profile:
It was quite challenging to host Sammy and his group because of some problems in communication. First they requested to book the flat from one profile, introduced themselves as seniors and asked some things about the apartment. In my first reply I sent them all the answers and emphasized that the apartment is on the 4th floor without the elevator and asked if that suits their needs, since I had another request. After their answer 'ok thanks' (quote), I approved their request and then the mess started because they tried to book the apartment from a different, 2nd account under similar name (the same person). Of course, they had some difficulties because that wasn't the same account that asked for the accommodation at the first place. As I could understand from their messages, they used iPhone and iPad and obviously have been logged in with two different accounts (Sami and Sammy), which they didn't notice the whole time. I tried to help them and advised to contact Airbnb's customer support but in the end they managed to book the accommodation and we solved the problem together. Unfortunately, when they came and my friend met them (I was on my vacation in Croatia), they asked why the building doesn't have an elevator and complained that they didn't know it's on the 4th floor. I'm really sorry for that because that was the first thing I mentioned and described after they contacted me, since I was aware they were seniors. A friend of mine carried all their bags and suitcases on the 4th floor and came to help them during the check out. I tried to contact them in the meantime, but didn't get the reply. I have to mention that an elevator wasn't included in the list of features on my listing, of course. My advice for Sammy and his group would be to improve their communication with hosts because it was often messy and hard to understand. As well, I would recommend to improve their understanding of Airbnb, how it works and what should they look for while searching for the apartment.