Thank you for staying with us, and for taking the time to review.
I must respond with our statement.
We are prone just like anyone else to human error. And how we respond to this is the key to ensure a sustainable reputation.
Of course the double booking was very disappointing from our end, due to human error not inputting an instant booking into our system.
We offered accommodation in a cheaper lodge for the two nights we were over booked, only fifty metres away.
I actually refunded you ¥20,000 and gave you two extra free nights in a private room (worth ¥25,000/night), so I feel this was definitely a compensation - so I'm actually very disappointed that you incorrectly report in your review that you didn't receive anything???
Regarding communication, I wasn't even aware you tried to call me? Sorry if you feel differently, but I sent messages wherever possible to let you know about your arrangements, and was in touch five times throughout your trip to check how everything was.
Please feel free to contact me anytime to further discuss, as this is disappointing for me to hear.