As you may discern from other reviews by Airbnb hosts, I am both a seasoned traveller and a respectful and clean guest. That said, when paying €100+ for an apartment, I expect a modicum of competence and assistance from my host.
This was sadly not the case in Seville. The problems began with the keys being handed off 15 minutes late, leaving us outside the apartment in the scorching 40 degree Seville heat. Upon entry to the apartment we discovered that the air conditioner worked quite slowly, and had not been appropriately set. To his credit, Rafael responded in a timely and professional manner to this complaint, and the air conditioning did eventually work. However, his professionalism ends there.
The following day I asked for Rafael to book us a taxi. He provided a telephone number of an individual he identified as 'Cabify'. The individual on the phone would not identify himself and repeatedly asked for credit card numbers, claiming that the numbers provided were not valid. That same individual then offered to have someone pick up cash from us, to then later pick us up. Needless to say, this set of events was alarming, indicating potential fraud at worst, and at best a poorly run service attempting to skim profits (albeit minor) off unwitting tourists. Later Rafael claimed the individual was related in some way to 'Cohosting,' a reputable travel service provider.
Instead of assuaging our concerns, Rafael repeatedly insulted my character and intelligence, calling me rude and uncivil for simply asking basic questions about the service he referred us to. I made it clear, repeatedly, that my problem was with the 'Cabify/Cohosting service' and not with him. However, he continued to insult my intelligence by suggesting I call the police with my concerns. After much consternation, he provided the contact information of Seville Cohosting. However my patience was at an end and after a day in the heat I had no desire to press further.
Later, Rafael had the gall to accuse me of breaking the washing machine, which I never even used.
PS- in spite of complaints about cleaning, the job could be done in 15 minutes, rather than 2 hours as Rafael suggested (a couple of water bottles strewn across the floor). Nor do I need to remind anyone why a cleaning fee is included in any booking. And by the way the internet is pitifully slow.