George, thanks for the review and suggestions. Our apologies for not having a hair dryer, it's a great suggestion and we have already added one to the unit. We have also left additional pillow top mattress pads in the closets in case guests don't want such a firm mattress. (We are glad to hear they are firm and not lumpy or sagging!) With regard to the cleaning, we very much appreciate the feedback as we have the unit professionally cleaned after each guest leaves, and we have not had any issues in the past. This is clearly not acceptable and we will address the issue regarding a thorough cleaning with our service and have this remedied immediately. If we had known at the time of your arrival this was the case, we would have sent someone out immediately to clean the unit again. Thanks again for staying with us, and we hope you stay again on your next visit to Houston.