First, we would like to thank you for your comment and for letting us know how you felt during your stay. Although previous guests have never told us of having felt treated like that, I assure you that we will take your opinion into account. We are proud of the service we offer, the quality of our facilities and the warm treatment we provide to each of our guests, even if they are complicated. Each of them has access to our living room, tv, stereo and balcony whenever they wish and we regret that you did not feel that you could sit and share with us in the common area even when our other guests
(who shared the house at the same time as you did) made it. Although we remember that we chatted a lot with you during breakfast and every night in the living room, however, we repeat, we regret that you felt that way. Above all because we were very happy to receive you, Shruti was the first guest we
received from Nepal in 18 years and we were eager to know about her culture and traditions. We will make sure to investigate other price options to offer our guests regarding accommodation and taxis. However, we have been renting rooms since 2000, we were one of the first to start in the private home business (casas particulares) and all the services and advice we offer are personalized, of high quality and with the standard market prices. The accommodations we recommend outside of Havana are good families that we have known for 10 years, with good facilities, location and a great human treatment and each of the taxis that we recommend are highly trusted, responsible, dominate the English language and are always in time. For example, we think that the price of 30 cuc per person for a collective taxi to Trinidad (a trip of 5 hours by car) is a fair price, especially when the taxi driver along with other guests had to wait for you both more than 40 minutes after the agreed time. Although it is true that if one searches intensely, you will always find other prices, even if they do not have all the conditions of those that we recommend, it is your right as a consumer. Our job is to guide and we love doing it. Thank you again for taking the time to write your comment.