Dear Eunice, thank you very much for your stay and your review. I am really sorry that your experience wasn't that positive as we always try our best to make your stay as much pleasant as we can. Regarding your complain, I would like to explain it. After 5 days she spent at our villa without any problem, she started to complain about insect bites of her kids. As I was in Singapore that time I couldn't check it personally but our villa manager was at her disposal for all of the time. Eunice were arguing that the bites were caused by bedbugs and although we told her that regarding our experience (with living in Bali with small kids) how the bites look like, it is just mosquitoes bites, Eunice didn't believe us. We bought mosquito and other insect killer spray but she didn't cooperate with us anymore and checked out and demanded a refund for 3 left nights, what we refused. We called pest control to prove that no bedbugs are in the villa, what the pest control proved and said that the bites were caused by mosquitoes or ants. The pest control have never said that there are ants in the bed frame. As you can see from the newer reviews, no bedbugs or any other instects problems are at the villa. To be honest Eunice, you are the first guest ever who didn't pay us for extra services you ordered from us... I hope that other than that you enjoyed your stay and your Bali holiday.