Oh Anar, of course there’s two sides to every story and yours is quite a tall tale. Let me set the record straight for anyone reading this. The story goes like this: I indeed have house rules that state if you break something it would be preferred if you let me know vs me finding out from my property manager. When Anar first arrived to the Cabin she did immediately let me know that the extra set of keys that should’ve been inside were not there. I immediately let my property manager know. I didn’t hear anything else from Anar the entire duration of her stay. When my property manager came to the cabin the following day after they checked out he noticed that my mission style table lamp was not where it should be. He searched around the cabin and found it stuffed into a closet. The glass shade was missing. I immediately reached out to Anar to find out what happened. After nearly a day went by I went ahead and issued a request for $ to replace the broken lamp. That’s when it started to get ugly. Anar suggested that if we couldn’t work something out, she’d write a bad review. So clearly we couldn’t work something out. There was nothing to work out. She broke the lamp, admitted to it and paid for it. Additionally, she begins to air grievances, which I looked at as her grasping at straws and files a request for reimbursement. She claims there was broken glass in the dishwasher and in front of the fridge. Ok. Was this a problem? Did she clean it up? Did someone get hurt? My property manager’s phone number and my phone number are all over the house. She didn’t once mention any of this to either of us. And regarding the heat not going off ... again, why suffer, if this really was an issue? Why not call or email to see if someone could come or and fix it or to log a complaint? I only heard about these complaints AFTER I sent her a bill for my broken lamp. As for my property manager lacking in hospitality .... he called her and her husband multiple times to get to the bottom of their grievances. They never returned his phone calls. Lastly, I know this is getting long, but when a renter and an owner get into a dispute, Airbnb gets involved. They reviewed her claims and mine, and for the record ... she had no claim! I won! Justice prevailed. I got the $ for my lamp and she received no reimbursement for her grievances. Please know that I am very responsive on email and phone—as is my very hospitable property manager. I want to ensure that all my guests enjoy their stay at our cabin. If there’s any lesson learned it’s to let the owner know if something is broken or not working correctly so that we can get it taken care of ASAP. Thank you.