Jenna had made the reservation for 2 people but at the time of check in there were 3 people present in the studio and the day of departure there were also 3 people in the apartment. Moreover when she arrived she asked me where was the third mattress while the reservation was made for 2 people!!
She wanted to add an extra person without telling us and especially without paying the supplement. This did not prevent her from inviting other people since the day of departure they were 3 in the studio!!
The day after she arrived, when she told me that the shower water was draining slowly, my husband went to the apartment right away and solved the problem.
That day as she also told us that the buttons on the remote control were a little hard, my husband also installed and showed her the application on his smart phone that can manage the TV (anyone who have downloaded to no longer use the remote, are very satisfied),
We then ordered a new remote control, and once we received it we tried to join her several times to drop her in the apartment but she did not answer us. Communication was very difficult with Jenna during the whole stay. I sent her several mails via AIRBNB and then by (Hidden by Airbnb) and they remained unanswered for days.
When we went to put the remote control, we had her on the phone before because she was absent in Italy and we had warned her. We then found that the apartment was very dirty and not at all maintained. During all their presence I think that the cleaning had never been done! I asked her to do the housework and that the least was to keep the apartment clean.
I even offered her a cleaning lady if she did not have the time to do it herself but she refused saying that the cleaning would be done from now on. Which was not true since at Jenna's departure, the housekeeper had to spend 6 hours cleaning up so much dust and dirt had accumulated .
As for the heating and the price of electricity, Jenna had no consideration and respect because when she was leaving all day she left the heating on , until 84 degrees Fahrenheit!!!
She thought it was expensive, but it was her own consumption and especially because she had no consideration for it.
Nobody before her found the price of the electricity expensive, because they had respected the rules and did not let the electric heaters run at full capacity all day.
The experience with Jenna was not satisfactory.