Antwort von Elie:
Nobody is perfect.
We always try to improve our services.
However, this review is dishonest and hateful.
In short, everything Iana asked was provided.
But she is very demanding and is never satisfied. There are 20 towels in the house. Nobody had complained before. If really she wanted more, of course, we would provide more, but never she asked about during all her stay.
The kitchen is not the biggest, but it's a holiday house. And nobody before complained about it. there are 2 ovens, (include a steamer that people loves to use), 1 cooktop, a big fridge and a freezer.
Anyway, Iana asked for more things, and we provided her everything.
In addition, she said that we never answered the phone, but she forgot to say that she called after midnight. And also she could say that at 8 am the next day, we called her back and we came very quickly with all she asked for.
Finally, Iana decided that the AC unit was broken. So, we called an AC technician and he concluded that the AC was working perfectly.
In short, if really all she said was true, the other reviews would be the same.
Please, just look at them to make a real idea of the Italian Villa...