We never met Catarina, so only had email exchanges & I talked to her husband on the phone once. However, getting the keys to her place wasn't a problem as her uncle lives next door and is readily available to help out in any way. One evening we realized that we hadn't bought any olive oil & he graciously gave us not only oil, but vinegar as well. Catarina also left a welcome food basket of traditional bread, pineapple, wine & tea, which we greatly apppreciated. The house itself has a lot of potential to be a charming rental as it is spacious & landmarked. We particularly enjoyed the little garden in the back of the house which has very beautiful old trees. Unfortunately, the house needs serious renovating; all the rooms are run down including the bathrooms and the kitchen. We would have had a fairly decent stay even with the shower and sink getting clogged up, had it not been for the big roaches. To be fair, I asked at the tourist office if roaches were a common problem in the city. Apparently in some areas in the city, it is a problem in the summer months, but I was told that if the house is taken care of and clean, that roaches should not be a problem inside the house. Unfortunately, my brother-in-law forgot (or felt uncomfortable) saying anything to the hostess's uncle about the roach problem at the end of our stay & I wasn't around. However, judging by the comments written in the guest book by previous renters, I suspect the roach problem isn't recent. Fortunately for us, the airbnb rental in Sete Cidades (The lakeview house) was beyond out expectations ( renovated with taste & CLEAN).