I guess Barbara and her friend are the only guests not writing something nice about Catarina as the second day that they were in the flat they left the fire on with a pot in the kitchen, went to their bedroom and totally forgot about it. Of course, she spoke seriously to them because that´s EXTREMELY dangerous. Our neighbours already had the kitchen in flames because they also forgot a pot with the fire on. Of course Catarina places fresh and clean bedsheets and towels for every new guest, this was just trying to make up something bad about Catarina, the "girl" who lives there and who actually has a name. Actually she told them a few times that they were welcomed to use the living room but they prefered to be in their bedroom, cool, that´s their own choice.
Regarding the wifi, I wrote to them the second day asking if the Internet was working well and this is what Barbara replied to me: And yes, internet is working again, thank you.
I have exchanged many messages with them so what they say about "a guessing game" makes absolutely no sense. I´m always replying quickly to messages before, during and after the stay.