Since you are new to Airbnb, let me educate you that you will not find any host who is able let you dictate your check-in and check-out times. We had guests leaving at 10 am the day of your arrival, and others coming after your departure, and the apartment must be thoroughly cleaned in between. As we always do, we offered to take your bags as early/late as you wanted so you could enjoy the city while you waited for the apartment to be cleaned. We are very upfront about the fact that this is a basement (it’s in the title, the description and the photos), and that you will hear the little children who live here from 7 am to 7 pm (under the paragraph marked “IMPORTANT” and the acknowledgement checkbox you must click prior to processing your payment). If you were unwilling to work within those parameters, you should have booked another accommodation. As for the bizarre statement that we scared you about the neighborhood or condescended to you, I stand by the assertion that that you should not leave your belongings unsecured and unattended all night in a front yard anywhere in Washington DC.
I’m very sorry you feel you didn’t receive amazing customer service, despite the fact that we offered to keep your bags as early/late as you needed, arranged to have you check-in at 1 pm instead of 3 pm, check out at 1 pm instead of 10 am, happily received an Amazon package for you and delivered it on arrival, provided a pack & play, linen and bottled water for your infant, and called 4 babysitters to schedule one so you and your wife could have a date night. In return, we asked only two things of you: that you check out at 1 pm, and that you clean your dishes. You did neither.
Lastly, it is very misleading to say, “when we needed a place to feed our baby she was quick to insist we should leave.” In fact, you demanded (with less than 24 hours’ notice), to check out right before your flight at 6. Our housekeeper, who has other clients and a family to cook for in the evenings, jumped through hoops to reschedule her day so you could check out at 1 pm instead of 10 am. Then you stayed over an hour past your new check-out time and made her clean around you, which was disrespectful to her and to me. I have 4 children, sir, and it does not take 4 ½ hours to feed a baby. You may believe she was not bothered because of how professional and courteous she is, but in fact she was extremely irritated, and to your shame you added over an hour to the labor of someone less privileged than you, who had already reorganized her entire day to serve you. The fact that you then confiscated our only guest key so you could return at your leisure to the apartment at 4:30 pm is dangerous behavior and has been reported to Airbnb.