Antwort von Bénédicte:
I am sorry for those things were a problem to you.
As for Wifi connecting, I did propose several times to connect in my office next door which you did not.
As for localization of the flat, the pictures on web side show it in the front part of our house and not really a basement, we call it a semi-basement. Also access is totally private and direct as no need to get thru our house.
As for missing equipments in the kitchen, I do always provide our visitors with any thing they need if they ask for, to upgrade the service. You asked for some soap for washing machine (which is normally not provided) but for nothing else. Can you please tell me what was missing ?
I do also remind you that you arrived before normal arriving our and left the appartment at about 15:00 (thinking that you booked until next (URL HIDDEN) calendar was clear about that), so after 12:00 which is normally the last limit and I did not charge you for that as I could have done so.
Considering the above, and the fact that you are the only visitor claming, I do not accede to your demand of reimbursement.
Hope you will understand.
I had a real pleasure to meet you both as you were really sympathetic !