Thanks for the feedback Kate. In response I would like to point out that the house has 6 high quality Italian 'Accademia' wine glasses (RRP$75) in the pantry with the tumblers and crockery. There are cheaper more robust glasses as well. You used both and we know this because you put them back in the wrong place. With reference to your other comments, the owners recently upgraded the kitchen with a brand new fridge, dishwasher and Nespresso coffee machine. Westwood is not a new cottage but is well maintained by the owners. We take on your point about outdoor furniture needing replacement – we plan to do this soon.
The house was left in a very unclean state with kitchen items not washed properly and put back in the cupboard, burnt frypan, dog slobber on the windows and dog poo all around the garden, food on floors and in the fridge, filthy surfaces. We could have charged for the extra cleaning hours but we decided not to. When you breached our rules about not leaving dogs locked inside the house unattended, we were quite patient with you fixing the situation, in spite of your dogs loud continuous barking that disturbed the neighbours and its distressed state. When I phoned to let you know your dog was distressed, you were quite curt with me.
We do state in the description that it's "a short drive to town" and we feel that a 4 minute drive represents a short distance from town. We are sorry you didn’t enjoy your stay.