In all fairness to the Boathouse, Kenny and his son left the toilet running for over 12 hours. Apparently, the toilet handle got stuck they didn't hear it running and left. This completely flooded the septic tank as this is a house built over the water and we don't have city sewage. We do not live within the city limits of water so everyone has well water. Even though I have a water treatment system for the water with holding tank when water runs for over 12 hours it burns out the filtering system. When the toilet flooded with clean water, I was down there in 30 minutes to clean up. The plumber turned the water off outside the house when he was repairing the night before and accidently forgot to turn back on. The facility they were visiting had showers so Ken and his son decided they would just to go there. I provided all the clean towels for them to take to their other facility. I immediately had the plumber back out to the boathouse within 2 hours of him telling me there was no water and water was immediately turned back on. I have never had anything but a 5 Star rating. I didn't think this warranted such a bad review.