Hi Shelby, thank you very much for sharing with us your opinion. About your review, we actually think it is not totally true. We answered you as soon as you contacted us and it was raining a lot in these days we didn't provide you with the key of the terrace ( the previous one had been stolen by the guests). We tried to have a copy of it and we went back to you as soon as possible. About the check in, we always try to do our best for our guests, and we sent you a message where we said to go directly to the apartment, but you walked to our office anyway. Moreover we have a safe sistem of codes to enter. About the food, it was clearly written on the paper on the fridge that unlabeled food will be consider to be thrown away, not to eat. But thank you anyway. We hope you enjoyed your stay overall. Thank you again.