Thanks for your comments. There are probably so “translation” issues here.
The keys were available via a friend of us being the florist located downstairs of the flat, nothing random about that. It is all about convenience. Given we are not a professional hotelier we can’t have someone on the site 24/7 at the ready. That’s the principle of airbnb, right?
We are sorry you had some issues with the water: you have communicated with me during your stay but you never mentioned this to me. I would have known I would have had it fixed for you. Indeed, we found out about it after you have left while we were preparing the flat for the next guest.
Regarding the location: the map is pretty clear as is the advert. You have several bus stops just in the street. They take you straight to the old town in 15mins.
Not everybody wants to stay in the old town: it is noisy, cramped (streets and beach). Most flats don’t have lift or parking space. It all depends of what you need/look for.
Now, while the flat has been left relatively clean, it wasn't tidy: dishes were left on the sink, rubbish beans were not empty, ironing board not folded...
We thank you for your business and wish you all the best for your future vacation.