Because of a couple of misunderstandings, you wrote a very bad review for me that damaged my reputation and statistics
I’m very sorry and I think it’s not fair.
The city tax is not the money I ask you for giving you extra tips.
The city tax is a tax that I’m obligated to request to guests according to the Italian legislation.
It is paid in all regular activities.
If you have asked me about this, I would have explained it. Instead, you accused me in the feedback of something I didn’t do.
The second misunderstanding is about the breakfast.
The breakfast was available in the kitchen for you to help yourself with chocolate, milk, honey, cereal, biscuits, tea, bread, marmalade and much more. You just had to open the shelves, get it and prepare it for yourself. In my listing, it is not written that you are going to be served the breakfast by somebody.
You misunderstood also this and it is not my fault, but you wrote a bad review based on misunderstandings
thank you for letting me know that the bed is is noisy. We will verify it and fix as soon as possible.
I just wish you contacted us about any issue during your stay, as you had many means of contact with us.
We are always happy to help our guest with any problem they might have.