I'm sorry Wilson did not enjoy his stay. In fact, we had rectified the air conditioning advertisement well before Wilson's stay, and did discuss it before his reservation. Most of our guests enjoy the cool breeze coming off the water, with a great cross breeze coming through the house - we have french style doors on the front, as well as sliding doors off the back patio. In addition, the home does have fans in every room moving into the summer months.
Wilson did not actually receive any money back, contrary to his public post. His party was aware of the lack of air conditioning prior to his stay, he did not take us up on any of our offers to bring additional remedies, and the weather was actually quite miserable and rainy during his stay. Unfortunately we can't do anything to assist with this review past the point, but Wilson seems like the type always looking for a deal - his party already received a much discounted rate off of our regular rate, and in addition to that he brought his dog which we do not allow. He did not pay a pet damage deposit, nor did he pay an additional cleaning fee. We tried to work with him throughout his stay but nothing was done unfortunately.
If you're comfortable with fresh Okanagan air, our home is just the place for you. We have an irrigated yard with fresh fruits and vegetables growing throughout, as well as tons of seating options available. In addition, we have brought the gazebo cleanliness issue up with our maintenance staff, and will continue to acknowledge the local wildlife, including the occasional spider. You may just see deer, and definitely quails in our backyard. It is the great outdoors after all!