I greeted them the night they arrived, I told them to reach out in case they needed anything. We have a binder with instructions with our phones in case they needed to reach out. It seems all these comments could have been addressed timely. We provide shower gel, shampoo for men and women, and hand soap. We do not provide bar soaps if that is what you needed, we are sorry we do not have all those options. There was no assigned space in the kitchen or fridge but there was enough space. Toilet paper was provided for the length of the say. As for the rest of the comments, the fact that she refers to us having breakfast as having a "feast" says a lot of the tone of her comments, in any case, thanks, we will try harder with future guests.