Thank you for your comments. The owner has investigated the marks on the chairs and this appears to be permanent marker pen which unfortunately can not be removed. The owner has forwarded his thanks for letting us know about the leak, he will deal with this accordingly and also look to replace the mattress if required. We are sorry to hear about the disturbance, under no circumstances does this block accept all adult, single sex groups. If we had been made aware at the time we would have followed the necessary procedures in regards to the removal of this group. This property is located in a central location of Bournemouth but on a quiet residential road and I can assure you this was an isolated incident. We are sorry that this property did not meet your expectations on this occasion and we hope this has not deterred you from booking with us again. Please do not hesitate to contact us should you have any further queries.