Antwort von Francesca:
I'm very sorry to hear this word.
Usually we rent two apartment in the same building of the Hotel touring, but they are apartment and not hotel's rooms.
Anyway i called you and i was in touch during your travell, while you arrived and also after your check in!
Why you didn't speak to me about your dubts or complaints? Before to do a bad review is perhaps ruining the image or the average of those who work hard and passionaletely, (just for one night)you could talkto me and see if i could fix things to the best.
As you can read from our great reviews we are always at the disposal of our guests. That day i had check in all together and the staff halved and asked to the receptionist of the hotel to help me with your check in.
But if you' called me and asked to come to you to check the accomodation, i'll come as soon as possible.
Instead when i called you for many times to ask if everything went fine, you answered me that was good!
After i read this review!!!! you gave me the possibility to show you if we are i line with the Airbnb Hosting thought. You cannot immagine how much you're wrong!!
I hope you will come back again in Rome with us, so we can show you who we are and what we mean for hospitality.
Best wishes to all
Francesca and Tridomus staff