Antwort von Mélanie:
Hi Terry, I am really sorry to hear that. You are the first one to complain about my apartment (see comments below). My instructions to get in the apartment are clear and noone has ever had issues. Regarding the cleanliness of the apartment, I guarantee you that the apartment was clean before your arrival (floors, kitchen, bathroom, clean sheets and towels available). I have never had any complaints about that before. The dirty washing in the bedroom were placed in a laundry basket (place where it should be in my apartment) because I add to change the sheets for you but did not have time to wash them before leaving. I would like to remind you that this place is not a hotel but where I live (indeed, hosts generally provide with their own place on Airbnb). Moreover, my apartment does not smell smoke, it is one of my rules!
I refused to refund you because I juged that what you said was not true.