There is a key deposit of $20, and it is clearly mentioned in the additional rules section, screen shot copy was sent to guest for confirmation. The guest did not fully read house rules.
Guest wanted free laundry, however, there is a $5.00 charge for a full wash and dry. Guest decided to use public laundry.
Guest use cooking oil in kitchen without asking, food is not provided with stay.
The bathroom door did not function properly, but the guest said it was not an issue, because there is a half bathroom always available for use. I wanted to respect the guest privacy, and did not want to enter the room during his stay.
I do not charge a cleaning fee, and guest are responsible for keeping the space clean. I keep a very clean home, and 87% testify to that fact.
I ask guests to use iron in the common area as a safety measure, because the bedroom has wall to wall carpeting.
When I asked the guest for feedback on his stay, he said everything was going very well.
In my opinion, the guest assessment is dishonest!