Salma was the worst guest i have had in years.
The elevator works fine and the building has a 24/7 concierge and assistance. The elevator was blocked because they came with tens of luggages, bags and many rubbish that needed to be transported on the 7th floor. Salma's brother caused the elevator blockage and his wife started yelling and crying in an uncivilized manner and i was ashamed with other tenants that got out to see what is happening.
He was unblocked anyway in few minutes as assistance and concierge came immediately, but Salma's behaviour was absolutely unacceptable.
i have refused a refund as no matter how available and kind i am, i am unable to solve unreasonable fear and it is not my job to teach education and respect to uncivilized people.