Thank you for your comments... these weren't dog hairs, they are off the faux fur cushions, eek! I really should get rid of these as I can understand the misunderstanding.
Thank you also for letting us know that the smell may be coming from furniture, I can't smell it at all.. not sure what that says about me!?.i will most certainly get to the bottom of.this as im 100% certain it is not body odour.
With regards to comments on late check out most places are 10am and we add the charge as an optional extra if you choose too which is advised before, due to rearranging cleaning times etc.. our cleaners have a busy schedule..
We have had lots of bookings for 4 people previously all with good feedback, i think people realise that the space is limited and don't spend much time at the property as usually out and about.
We want all of our guests to be completely satisfied with value for money and to have a great stay, if guests are not happy for whatever reason big or small if you had let us know we would of been more than happy to compensate if we couldn't have resolved the issue.
Sorry again you did not completely enjoy your stay, the points you have mentioned have been addressed. Many thanks
**apologies for the long response, hope you understand that we feel the need to defend our holiday home and not very good at hearing the negative but your comments are very much appreciated.