The issues regarding amenities is out of our control.
I believe the price of my premise is priced at at a lower value considering the size of my unit, brand new furnitures, fast internet connection, hot shower, everything you need in the kitchen, brand new washing machine and dryers inside my unit.
Also, beddings are new as well as the tv, fridge, microwave and utensils.
The exterior is safe due to a 24/7 security officer patrolling the area and reinforced by a gated community.
You clearly stated that my cousin took action right away regarding the issue of the toilet handle and the only delay was due the contractor. Those are variables that you need to factor in and not necessarily a direct fault of my cousin.
Things break eventually when they are being utilized but as long as it has been taken care of right away, you should give her a credit for that.
I would appreciate if you didn’t take 2 of our brand new towel in which we didn’t charge for.