This is the very first time that we have gotten a review of such extremely negative measure and we invite Kim to review those that have preceded hers in the past year. First of all, smoking is not allowed in the building itself and we have both a smoke alarm and a sign informing our tenants that smoking is strictly banned. In between clients, we try our best to clean the bathroom, bedroom,kitchen and living room so that freshness and cleanliness would prevail. Kim should have called us right away to tell us of her complaints and we would have rushed over to remedy these perceived shortcomings. Our guests have on the whole been very satisfied with our facilities and service. On traffic and accessibility, we have no control on this and suggest Kim book herself in the most expensive areas and apartments she can find so that these would come up to her standards. We can only say good luck! By the way, Air B and B posted Kim's comments without giving us the chance to review her first. It's possible it was her pubic hair and her unhygienic practices were what messed up the apartment. Look in the mirror first, Miss.