Sorry for the insects problem, never happened before ,but we are living in the center of a city and now it’s the the hottest days of the year. I use an expert help usually the Studio (ground floor) is insects free zone... what happens was deferent-new tinny insects that may be came from the desert (they “like”hot weather) and my guest stayed few days in the desert or maybe in a takeaway food from a restaurant by a previous guest (they “like “the heat from back of refrigerators) ,
It can happened in anyplace and any hotel room, and of course we solved the problem fast!!!
Problems happens all the time . Reacting fast and solving the problem is what should get the feedback for.
You didn’t say one good word about how fast we helped you to solve the problem, or a good word about how helpful I was with information, which I give to all my guest.
I thought you understood that there are things that happened that can’t be control but you can manage when they happens and so I did, we solved the problem. Sorry for that but we did our best and gave you all the help an attention.
I hope you will see the good sides too, not only the insects that ,as I told you from the beginning, mybe took a ride from the desert....they are not locals...