I hope Nancy found my reply (within 5 mins of her 3am e mail) reassuring that at such short notice she had a place to stay, when she landed.
We assume she was happy with the service and accomodation as she requested to extend her stay an additional 2 times.
I hope Nancy found the welcome pack of wine, tea, coffee, milk, cereals enhanced the enjoyment of her stay and was happy with the purse and lipstick holder which we gave as a complementary gift. I suggested to Nancy she had perhaps inadvertently taken the display Chinese clogs and split toe socks from the bedroom. To save any taxi costs to Nancy I personally delivered her curling tongs to her, and at the same time collected the clogs, the new display socks were not returned.
Nancy said she had spent £15 on additional cleaning products, I confirmed by e mail I was happy to reimburse her on provision of a receipt, unfortunately she was unable to provide this or any evidence of the purchased products. Maybe she got confused with the additional cleaning products we provided at her request.
Nancy was the 1st in this apartment, everything was brand new and had been deep cleaned after the refurbishment.
Nancy says the hot water for the bath stopped working, on inspection by our electrician, it was found she had turned off the master switch. I hope she was still able to enjoy using the separate shower, which was unaffected.
I'm sorry Nancy has belatedly decided she is unhappy with her stay, and hope she can see we did our very best to meet every request she made. We treat all guests with respect and try to meet all their requirements. So far all our reviews and comments have been very positive and complementary. All the very positive comments are from our guests who stayed at the same time as Nancy, as can be verified by Airbnb. As for the location it is accurately described. All distances listed were calculated using the recommended route by (Hidden by Airbnb) maps. The apartments are on a direct bus route to the city centre. Free parking is provided, for those with transport, apologies it was not suitable for you.
I wish Nancy well on her forthcoming travels.