We are so sorry to hear that barbecue was unclean, we do rely on the good will of guests to leave it as they find it (with the wire brush provided). I am sad to hear that you felt the garden was unkempt - we will certainly take this up with the gardener. For both these points if you had contacted me at the time I would have attended to them immediately. Regarding checkin/out, an early bag drop off was agreed and I thought this met with your satisfaction. The property has a later check out than is usual and the turnaround of such a large house means that the later checkin is necessary. This is clearly advertised on Airbnb. The house is advertised for nine people and that was the number your booking stated so I was surprised to see from your comments that you had extra guests staying. We do, however, value your comments as they are vital in helping us to improve our facilities and we would welcome you our home again in the future.