Ivy actually arrived closer to 11pm to which she had called us starting at 2pm. Ivy received the information about the bunkie at the time of booking so there should have been no questions about late arrivals or late fees. She was aware of the fact the time difference and tried to tell 2 different staff members 2 different stories. Because the bunkies are on a trail, guests need to arrive during the light to be shown their bunkie. It states a check in time until 10pm when booking, so yes read the write up about the bunkie. We aren't doing anything other than following policies which she should understand and should have been happy we even extended the arrival time without cancelling her booking. We are strict with this timing as it disturbs other guests with slamming doors and lights shining into their bunkies. I think many other hosts would say the same thing. We wouldn't recommend her.