Genauigkeit der Angaben
The location of this apartment was good and close to a train station which was helpful. Unfortunately, this was the best thing about the apartment. First issue we encountered was an email the day before we arrived stating we would not have wifi and that it had just broken down, Karla offered us a discount to this inconvenience, however we are yet to see it happen despite contacting her with no response. Second issue, we were attempting to check in at 2pm to the apartment, however no one was there to meet us. We had said previously in a message that we were happy to check in at 2pm (which is the advertised check in time for the apartment), but asked if it was possible to drop our bags off earlier if it wasn't too much of a hassle. This did not happen, and when we tried to contact Karla (with very limited internet access/reception due to international roaming fees which we explained to her) she proceeded to state that there was someone there earlier this morning for us to check in but they are probably gone now, and that they were waiting there since 9am. When this was communicated with us it was in quite a snappy and rude tone like it was our fault for their mix up. We had never stated we would be there at that time, as our flight did not even leave from our previous location until 9:45am. In the end we had to wait (in the heavy rain) with all our luggage until 6pm to receive the key. However, we were forced to walk (with luggage in the rain) to another location to pick the key up instead of having it dropped to the apartment. By the time we finally got in to the apartment it was approximately 6:30pm, having landed hours earlier and waiting around since 2pm. I really did not appreciate the condescending tone and blame that was thrown on us for their mistake and poor management. Karla claimed to have emailed us many times before the arrival, however there were only two - one regarding wifi being broken and one when first booking the apartment. As for the apartment it was ok, small but fine for two people. Cleanliness was ok apart from some stained linen and bathroom could have been a little cleaner. I would however recommend elsewhere if you don't want any miscommunication and mismanagement with quite sharp, rude replies. No doubt there will be a comment on this review putting blame back on to us and claiming that they tried to reach us many times with no luck (however this was not true) and that there was no rudeness or blame, but there was. I would recommend going somewhere that treats their guests a little nicer as opposed to having them wait for hours in the rain with a "tough luck" attitude and run around to pick up keys and treating them like they were the ones...
Antwort von Karla:
As you say, you were unreachable because your phone wasn't accepting calls or texts, which we had been contacting many many times in the days leading up to your arrival. We don't state a 14h checkin on the listing, we state checkin anytime after 14h. Which is why we were trying to reach you since you requested an earlier checkin. We must organise these things in advance since we have work and family commitments that prevent us from being able to wait all day for guests who don't reply to our calls/messages. I understand you're angry about having to wait from 14h-18h while we were at work, but since you had asked for an earlier checkin, we were there waiting from 9h-13h when we decided to leave and wait for news from you. I would recommend replying to the host's messages to organise a smooth arrival prior to actually arriving at the door. Best
Отличный вариант для одного или 2-х. Места в квартире мало совсем, но для того, чтобы выспаться и собраться достаточно. Много зеркал, что хорошо для девушек. Местоположение квартиры очень удачное - от метро Arts et mètiers буквально минута ходьбы. Из минусов — плохое проветривание и отсутствие окон на улицу. Единственное окно выходит во внутренний двор. Однако, это ни чуть не испортило отдых. Спасибо, Джулиан! (Хозяин просто невероятно красив)
El departamento es super chiquito, más de lo que parece en las fotos. La ventana da a un patio interno, donde la gente del edificio deja las bicicletas, por lo tanto no se puede abrir mucho la ventana y eso lo vuelve muy oscuro y encerrado (porque además es chiquito). Pero lo peor es la cama, es demasiado incomoda. La ubicación es muy buena, y la comunicación con los anfitriones también. De todos modos la pasamos muy bien.
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