This lovely home sleeps up to 7 people, reaching Central London in less than 20 minutes.
1 Doppelbett (mind. 1,50 x 2 m)
1 Doppelbett, 1 Einzelbett
Keine Partys oder Veranstaltungen
Der Check-in ist jederzeit nach 15:00
L’annonce stipule un lit bébé disponible et nous nous nous somme retrouvés sans lot bébé et j’e Chambre bébé fermee
Antwort von Tom:
Dear Antoine, Thank you for taking the time to write a review on Airbnb. I am so sorry to hear that your stay wasn’t as smooth as you had anticipated. After some further investigation I can see there has been an error in communication. As I understand it you required a cot during your stay which was not provided on arrival. The house that you booked did indeed advertise a room suitable for a child, including a cot. However, the host had locked this room and made it unavailable as they were under the impression that a child would not be in attendance in their property which was based on a couple of points. Firstly, upon reading the terms and conditions attached to Airbnb I can see that any children staying need to be declared prior to arrival and looking through your previous correspondence I can see that this wasn’t initially flagged. Secondly, I have also reviewed the signed agreement with us here at Veeve and there is also no mention of a child within the guest listing. I do appreciate that if you are booking a property that has the facilities for a child then there is an expectation that this is available as a standard. I think that the error is the fact that we have acted on the correspondence rather than to cater according to the advert. We have since altered and updated this property so there are no further misunderstandings. I do hope that you use Veeve again and as a gesture of goodwill I would like to offer £100.00 off the total of your next booking with us. I can only apologise for any miscommunication and I hope that your stay was comfortable and you enjoyed your time in London. Kind regards, The Veeve Team
Greetings from London and Paris! My name is Tom and I work for Veeve, the largest short term property rental in London, created in 2011. We manage this collection of hand-picked apartments and houses for their individual owners while they are away. Each property is carefully…
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Antwortzeit: innerhalb einer Stunde
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