Hi Lynne, I'm really sorry you feel this way! We always try our very best to accommodate all of our guests however the reason you had to store luggage was because due to your delayed flight you missed check in time. Of course this is not your fault in any way and it is highly annoying for you as passengers, however we tried to reschedule but our times didn't suit. I hope you understand I wasn't available at the time you suggested and when I asked if you would like an alternative check in you seemed more than happy. Then when checking out you told us due to excursions booked you wouldn't be checking out until 1pm. I hope you feel we're very transparent on our listing and in the messages we send that 11am is the check out time. We had next to no notice you wanted a late check out and the apartment would be in use from (Phone number hidden by Airbnb) am that day so this wasn't possible. You requested quite a large sum of money for bag storage, we replied with a different sum that was still triple what you would pay for the luggage storage we recommended. Similar to the check in resolution, you seemed quite happy with the refund. I'm also sorry you felt you couldn't reach us but I have a (Hidden by Airbnb) conversation with a member of your party who we kept in constant contact with throughout as well as over Airbnb. I want all of my guests to feel comfortable and accommodated so I truly am sorry you didn't have the experience you expected! But please understand we went out of our way multiple times to accommodate your group and we did stay in contact as well as offer compensation for your luggage when our hands were completely tied due to your booked tours. If you come back to Dublin please consider staying here again and we will make sure you have a great time! Safe travels!