We are very sorry to hear that. It is the first time we had a negative feedback from a guest. You have all our numbers and we were always in contact before your arrival, we always mentioned that we would be always available for anything you may need, so it is shocking to hear this now after you left instead of just giving us a call and letting us know about this.
We always have a house manual with the detailed information of the house including the wifi code, maybe you couldn't find it.
None of our guests told us in the past three years that the area was noisy. The house is in the heart of Port Andratx and there are obviously several restaurants and terraces but there is nothing like a noisy bar or music anywhere near.