Leaving key with post office that was closed : David arrived days late for check in, I told him the keys would have to be left at a the post office for him to collect, he agreed to that.
Guests to stay. It clearly states that the room is single occupancy only. I was up front about other guests staying saying- However I allowed, given his circumstances, her to stay occasionally but not full time: She ended up staying full-time.
When confronted about this, after initially denying the fact David became increasingly offensive. Before departing without word or warning, leaving the room in a mess and managing to 'dirty' 7 towels.
David then took the keys with him and only returned them days after he checked out, which inconvenienced the check in of the next guest. It clearly states in the house guide that you have to post keys back through the post-box once you vacate the property.
Note, The host representative (that David still insists was another guest), was my co-host Alexandra, She is nice, extremely welcoming and clean. The reason I wasn't there in person for the duration of David's stay is I was called away as my father became ill and subsequently died during David's stay. I'm sorry about that and David knew this.
Finally, I will guarantee anyone who had met me will not call me a : 'passive-aggressive jerk' . This isn't just inappropriate for an Airbnb review, it's just plain inaccurate : If you do wrong I will say so, maybe it was the 'polite' part this guest couldn't get his head around.
Anyway : Not a success.