Brett's place is in a great location, with less than a 5 minute drive from Squaw. My wife and I were traveling to Tahoe for the weekend with our infant daughter.
When we arrived, we noticed that the place was not clean. We noticed more and more areas that were not clean and became worried about staying there with our daughter for the weekend. I contacted Airbnb to see what my options were. They discussed with Brett, and we started a dialogue with him. We found that his cleaning person was unable to come by so we requested a refund. Brett was very responsive and apologetic throughout the whole situation and issued us a full refund. We were able to find other accommodations, so it wasn't too much of a nuisance. I have no doubt that Brett will make sure that the place is clean for the next guest.