We are stunned by the many complaints and the "2 stars" raiting from Udo's side as he did not mention any of that at the spot and he did not ask
about the conditions nor explanations. Actually quite the opposite, he looked like as he likes the place, he confirmed and underlined that by
mentioning couple of compliments (such as: "how good is the bad on the floor as it means to be closer to the ground and he prefers that" ) So
this way we've thought everything was okay during his stay and he was satisfied until we received his review. This way we couldn't assist him
nor solve his concerns/ issues found.
We would like to clarify some upcoming questions and statements here:
- Although we are renting out 2 rooms, both rooms can only be rented out separately. That is the exact opposite than what's included in his
- We have clearly mentioned in our ad's headline too, that it is a "living room" (see: ad's headline and description) and from that case the
person who is staying in the "bedroom" CAN and SHOULD go through the "living room" to reach (his) "bedroom". The following is still included and
clearly visible for everyone in the description of the "living room". (We even ask our guests to always read through the description and all
useful info, to not have any misunderstanding afterwards and simply so that they know exactly what they can expect) This way we don't understand
what is the issue with it and why it is a matter of subject here.
- We didn't mention that any of the rooms would have a private bathroom, but we did highlight that our home has more "bathrooms" and that our
guests can use any of them. We fully meet and do this for all our guests, and so it was the same during his stay. Nothing more, nothing less.
- Reading lamp is located right next to the bed, so we did not know what to make of this problem and complaint. Currently there are 6 lamps in
the "living room" ( 1 chandalier, 2 wall lamps, 1 multifunction lamp with 2 bulbs, 1 small lamp and 1 reading lamp which is exactly hanging over
the guest's bed) and during the day if the weather is beautiful it is a much bright, "sunny living room" as once again written in the headline +
description. Of course if he would have needed even more lights it wouldn't be a problem, we could bring some more lamps/lights/candles etc.
inside but then it would look much more like a professional photo studio rather than a "sunny living room".
The cozy & homey atmosphere is shown by the 100% satisfaction of dozens of guests and last but not least: the 25m2 room, the 10m2 gallery, the
4m2 inner height, the almost 3m high windows with lots of light, the large working areas (3 tables), 4 beds, many seats and sweet little things
& decorations provide and prove. All furnished and designed by the family who owns this house and lives in there for over 23 years. What else
can make a home cozy / living / homey !? :)
We kindly hope that he will read the description of accomodation through out for the next time, so that he will be very much aware of what he is
about to rent out next, avoiding any similar future inconveniences.
That is one reason why we love airbnb you are not renting a hotel room but you are renting a little piece of family feeling.
Rose and Guzzini