Thank you for sharing your experience with us. The linens are checked by the maid who found one very small stain with all other linens being clean. We would have been happy to replace that for you during your stay. Maui’s weather is oftentimes unpredictable and with unexpected showers/rain that could happen at any time, we cannot leave the windows open prior to your arrival. Maui can go from clear skies to wind and four inches of rain in an hour, which could create a safety and maintenance issue inside the condo. Guests are asked to open the windows and turn on all three fans when they arrive. Our maintenance person checked all the windows the next day and found that all fans were working. If you were unable to operate the fan, we would have been able to provide some assistance. Also, only one of the 15 windows had a broken crank, which was quickly fixed the next day.
The emergency contact information for the on island contact and maid is listed in the Airbnb app and printed inside the unit, anytime there is something that needs immediate attention it can be handled swiftly by those contacts, which were not used in this case.
As far as the furnishings and upgrades to the unit, the couch and bar stools are new. The entire unit was also painted six months ago. With that said, we do recognize some improvements are needed and we are in the process of purchasing newer style bedspreads and coverlets, along with other upgrades coming in November.